At Charms Chains Crafts, we strive to provide you with a seamless shopping experience. We understand that there may be situations where you need to cancel your order, and we have developed the following cancellation policy to ensure fair and transparent procedures. Please carefully read and understand our cancellation policy before making a purchase.

Order Cancellation Eligibility:

Cancellation requests can only be accommodated for orders that have not yet been shipped.
Customized or personalized items are exempt from cancellation once the production process has started.

Cancellation Timeframe:

You may request a cancellation within 24 hours of placing your order. After this timeframe, cancellation requests may not be possible as we strive to process and ship orders promptly.

How to Request a Cancellation:

To cancel an order, please contact our customer support team immediately through info@charmschainscraft.com. Include your order number and the reason for cancellation in your request.
We will review your request as soon as possible and notify you of the outcome via email.

Refunds for Cancelled Orders:

If your cancellation request is approved within the eligible timeframe, a refund will be issued using the original payment method.
Please allow up to 7 business days for the refund to reflect in your account. The exact processing time may vary depending on your payment provider.

Exclusions and Exceptions:

In the event that your order has already been shipped or if the production process for customized items has begun, cancellation requests may not be possible.
Orders that have already been delivered cannot be cancelled. However, you may be eligible for a return or exchange as per our Return Policy.

Changes to the Cancellation Policy:

Charms Chains Crafts reserves the right to modify or update this cancellation policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.

If you have any questions or require further clarification regarding our cancellation policy, please feel free to reach out to our customer support team. We are here to assist you and provide any necessary information to ensure your shopping experience at Charms Chains Crafts is enjoyable and hassle-free.

Last updated: 26/06/2023

Note: It is recommended to review and update the cancellation policy periodically to reflect any changes in your business practices or external regulations.